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Patient Information


Easy to reach location, 5 mins from M1 and M25

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Access our services directly or via referral

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Approved by all major private medical insurers

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Easy access, affordable, high quality healthcare, all coordinated through our luxurious and relaxing setting.

Get a referral to our consultants, specialist dentists, physios or diagnostics from your own GP or one of our GPs, book yourself in online or by phone, or just make use of the free parking at our clinic and drop in. Afterwards, pay in the way that suits you best – on the spot, in instalments (0% credit) or using your insurance (with an authorisation code from your provider before starting treatment).

Really pleased to have found One Stop. Being able to see a GP quickly and get tests found an underlying heart problem that was affecting my quality of life and is now being sorted.

Patient, July 2017

The service brilliant. From start to finish. The call centre, the reception staff, the dentist, everyone was so professional and yet so so friendly. Loved my visit and will definitely be back.

Patient, July 2017

How to use OSD Healthcare

There are several different routes to treatment at OSD Healthcare

  • Book an appointment for selected treatment directly with our Patient Services Team

  • Be referred via your GP, Dentist or NHS Consultant

  • Sign up for a membership plan for annual access to same-day GP and Dental appointments

There are various ways to pay

  • On the day: we accept all major debit and credit cards, and Apple Pay

  • Spread the cost: Our credit plan for patients allows the cost of treatment to be spread in instalments, (0% credit). Available to all patients.

  • Through your insurance: We are recognised by all major medical insurance companies including AXA, Bupa, Aviva, Vitality

    Please do make sure your treatment is covered by your particular insurance policy by obtaining an authorisation code before your visit. You can pay for any shortfall directly on the day, or in instalments.

    FAQs

    • How quickly can I get an appointment?

      We aim to book an appointment for you as quickly as possible but it will be dependent on the treatment that you need.

    • Do I need to be referred by my GP for treatment?

      It depends on the treatment that you require, some consultations and treatments need a referral from your GP or a specialist, our Patient Services team can advise you. If you are using your private medical insurance then your insurer may have their own requirements regarding your route for referral so we advise speaking to them first.

    • I know the specific consultant that I want an appointment with. Can I book directly?

      Yes, you can contact us to book an appointment. Some consultants will require a referral from your GP, our Patient Services Team will advise if this is required before the appointment is confirmed.

    • I've already seen a specialist in the NHS. Can I continue my treatment privately?

      Yes, if we have a consultant who specialises in the condition you are being treated for then you can book an appointment to see them privately at OSD Healthcare. View our consultants or speak to our Patient Services team for more details.

    • What happens if I need to cancel my appointment?

      If you can’t make your OSD Healthcare appointment, for any reason, please let us know within 48 hours of your appointment so as to avoid possible cancellation fees, especially as you will not be able to reclaim cancellation fees from your private medical insurer or sponsor.

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    Call OSD Healthcare today

    Mon – Fri: 8am – 8pm
    Sat: 9am - 4.00pm
    Sun: 10am - 2pm

    01442 331 900

    Find OSD Healthcare

    One Medical House,
    Boundary Way,
    Hemel Hempstead,
    Herts,
    HP2 7YU.

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